Contact

Contact Eco Sweet Home for product questions, US delivery information, order support and returns. We are the retailer for orders placed at EcoSweetHome.com, including orders fulfilled from our US warehouse distributors.

Customer support

Email info@ecosweethome.com. For an existing order, include your order number, the email used at checkout and a short description of the question. For help choosing an item, include the product link, selected option and any relevant measurements or equipment model.

Shipping and delivery

We ship to eligible addresses in the United States only. Orders with several items may arrive in separate shipments from different US distribution locations. See our Shipping Policy for shipping methods, charges, timing and delivery restrictions.

Returns, damage and missing items

Contact us before sending a return so we can provide the correct authorization and return address. For a damaged, incorrect or incomplete delivery, include helpful photos of the item and packaging where available. Read our Returns & Refunds Policy for the 30-day return window and product-specific conditions.

Business contact

Eco Sweet Home
701 Malton Ln
Southlake, TX 76092
United States
Email: info@ecosweethome.com

This is our business correspondence address. Please use the return address supplied with your return authorization; do not send returns to the correspondence address without instructions.

Privacy requests

Do not send passwords, authentication codes or complete payment-card details by email. For personal-information requests, see our Privacy Policy and Your Privacy Choices.