Shipping policy

Last updated: September 19, 2026

Eco Sweet Home sells directly to customers at EcoSweetHome.com. We source products through US warehouse distributors, and orders are fulfilled from distribution locations in the United States. Eco Sweet Home remains responsible for customer service and resolving delivery issues for your order.

United States delivery only

We accept orders for eligible delivery addresses within the United States only. We do not offer international shipping. Availability varies by product, destination and carrier; an address being in the United States does not guarantee that every item can be delivered there. Service to Alaska, Hawaii, US territories, PO boxes and military addresses is available only when an eligible shipping method is offered for the item and address before purchase.

Shipping methods and charges

Available shipping methods, shipping charges and applicable taxes are shown before you place an order. Shipping costs depend on the products, package size or weight, delivery location and service selected. Any free-shipping offer applies only when expressly shown for the qualifying order.

Heavy, oversized or regulated products may require freight service, a street address or special handling. If we discover that the selected service cannot fulfill your order, we will contact you to agree on an available option or cancel and refund the affected items. We will not add an undisclosed delivery charge without your agreement.

Processing and shipment timing

Any stated processing or shipping timeframe will be shown with the item, at checkout or in information provided before purchase. A shipping estimate is different from a delivery estimate. Carrier transit starts after dispatch; weekends, holidays, severe weather and carrier disruptions can affect delivery.

We will have a reasonable basis for the shipment timeframe stated when you order. If no shipment timeframe is stated, we will ship within 30 days after receiving a properly completed order. If we cannot ship within the promised timeframe, or within 30 days where no timeframe was stated, we will notify you, provide a revised shipment date and explain your right to agree to the delay or cancel for a prompt refund. We will obtain any consent required by law; if the required consent is not obtained, we will cancel and promptly refund the unshipped merchandise as required by law.

Warehouse fulfillment and tracking

Items may ship separately from different US warehouse distributors. We will send tracking information when it becomes available; separate packages may have different tracking numbers and delivery dates. A shipping label being created does not by itself mean the carrier has received the package. Any combined shipping charges are disclosed before purchase.

Freight and oversized deliveries

Review any stated delivery service, access requirements and assembly information before ordering. Curbside delivery, liftgate service, inside delivery, installation and assembly are distinct services; only services included in your order are provided. If an appointment is required, the carrier may contact you to schedule it. Tell us about access limitations before dispatch. Additional services or redelivery charges require disclosure and your agreement where applicable.

Product and destination restrictions

Plants, seeds, soil products, pesticides, chemicals, batteries, fuels and powered equipment can be subject to state, local or carrier restrictions. A listing does not mean the product can be shipped to every US location. If an order cannot lawfully or safely be fulfilled to the destination, we will cancel and refund the affected item or contact you about a permitted alternative.

Delivery problems

Please verify your address before ordering and contact us promptly about corrections. We cannot guarantee a change after dispatch. If tracking shows a missing delivery, or an item arrives damaged or incomplete, contact info@ecosweethome.com with your order number. We will investigate with the distributor or carrier and arrange the appropriate remedy. Our responsibility for loss or damage in transit continues until delivery to you or a person you designate, subject to applicable law.

For cancellation and return instructions, see our Returns & Refunds Policy.