Refund policy

Last updated: September 19, 2026

This policy applies to purchases from Eco Sweet Home at EcoSweetHome.com. Contact Eco Sweet Home for cancellations, returns and refunds, including when your order was shipped by a US warehouse distributor.

30-day return window

For most items, request a return within 30 days after delivery by emailing info@ecosweethome.com with your order number, the item and the reason for the return. We will provide return authorization and the correct return address. Return destinations may differ by product or distributor. Do not send an item to our business correspondence address unless we instruct you to do so.

Condition of a voluntary return

For a change-of-mind return, the item should be unused, uninstalled, unassembled, clean and complete, with its original packaging, parts, accessories, manuals, tags and proof of purchase. Where permitted by law, a voluntary return may be refused or reduced if an item was used or damaged after delivery, is incomplete, or is outside the return window. These conditions do not limit remedies for a damaged, defective, incorrect or misdescribed item.

Return shipping and charges

You are responsible for the return shipping or freight cost for a change-of-mind return or an item ordered incorrectly. We will explain the return arrangements and any applicable charge before you send it. Any product-specific restocking fee or restriction must have been disclosed before purchase. We do not impose an undisclosed restocking fee after an order.

If an item is damaged, defective, incorrect or incomplete because of our fulfillment, we will provide an appropriate remedy and cover the reasonable return or replacement shipping needed to resolve it. Contact us before paying for a carrier or arranging freight.

Damaged, defective or missing items

Inspect your delivery promptly and tell us about any problem as soon as reasonably possible, preferably within five business days. Include useful photos of the item and packaging if available. Keep the packaging until the issue is resolved. We will investigate and, as appropriate, arrange a repair, replacement, missing part, return or refund. The preferred reporting period does not remove any warranty or consumer right that cannot legally be waived.

Special handling and return exceptions

A product-specific exclusion for a custom, special-order, perishable or final-sale item applies to a voluntary return only when disclosed before purchase and permitted by law. Plants, seeds, liquids, soil products, chemicals, pesticides, batteries and fueled equipment may require special return instructions because of their condition or transport restrictions. Do not send restricted materials without our instructions. Contact us even when an item cannot be shipped back so we can determine an appropriate remedy.

Large or freight items may require a scheduled pickup and protective packaging. We will coordinate the return instructions with you. Statutory rights and remedies for faulty, damaged or incorrectly supplied products remain available.

Cancellations and exchanges

Email us promptly if you need to cancel or change an order. We will try to stop fulfillment, but cannot guarantee a change once processing or shipment has begun. If it has shipped, the applicable return process may be required. Contact us to discuss a replacement or exchange before placing another order. Shipment-delay cancellation rights are explained in our Shipping Policy.

Refund timing

We will inspect an authorized return and issue any approved refund to the original payment method within 10 business days after receiving it, or sooner where required by law. We will notify you if there is a problem with the return. Refunds required for an unshipped or canceled order will be made within the legally required timeframe without waiting for a return inspection. Your payment provider may take additional time to display a refund.

For a voluntary return, original shipping charges and completed optional delivery services are generally not refundable, unless otherwise stated before purchase or required by law. For our fulfillment errors or a legally required refund, we refund the applicable charges required to resolve the issue.

Your consumer rights

This policy is in addition to rights under applicable law and any applicable written warranty. Nothing in it excludes rights that cannot be waived. For help, contact info@ecosweethome.com.